Delivery

Free UK delivery is provided on all orders. This includes free, tracked delivery within 2-4 working days. If you just can't wait and would like your items sooner, we provide the option to upgrade your tracked delivery to within 1-2 working days for £3.99.

At the moment, we don't offer international shipping however make sure you subscribe so that we can keep you up to date with all our future plans.

Returns

We hope you love your products however, if for any reason you don't, we are happy to offer a refund, exchange or replacement within 28 days of your purchase. Please be aware that items must be unopened, unused and in its original condition. We reserve the right to refuse an exchange, replacement or refund if items are non-saleable.

Simply email returns@baseskncare.co.uk with your order number and the product(s) you would like to exchange or return, and we'll take care of the rest.

You will be refunded in full to your original form of payment however, we will not refund your cost of returning the product(s) to us. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.

Refunds usually take 5-10 business days to appear on your statement.

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